Refund and Cancellation Policy

Last updated: 9 October 2026

This policy applies to payments made to Best Jamaican Experience for LunchServeJA.

Set-up fee

The set-up fee covers creating the school's portal, loading students and training. It is refundable in full if the school cancels before set-up work begins. Once set-up has started it is not refundable.

Yearly subscription

A school may cancel within 14 days of paying for its first year, before its go-live date, for a full refund of the subscription. After that, the subscription runs to the end of the paid year and is not refunded for part of a year. To stop a renewal, tell us in writing at least 30 days before the renewal date.

Equipment and cards

Scanners, readers and blank cards supplied by us may be returned unused and in their original packaging within 14 days of delivery for a refund of the price paid, less delivery. Faulty equipment is repaired or replaced under its warranty. Printed or personalised cards cannot be returned.

Duplicate or mistaken payments

If a school pays the same invoice twice or pays the wrong amount, we refund the difference.

How refunds are made

Card payments are refunded through Fygaro to the card that was used. Bank transfers are refunded to the school's account. We aim to process approved refunds within 10 working days; your bank may take longer to show the money.

How to ask

The school's principal, bursar or administrator should write to us with the invoice number and the reason.

Contact

Best Jamaican Experience . Email: lunchserveja@bestjamaicanexperience.com. Phone: +1 876 495 2024.